DELIVERY & RETURNS

DELIVERY

We offer complimentary delivery to addresses within the M60. Goods will be wrapped in removal blankets whilst in transit and unwrapped once delivered to the agreed location.

Please contact us for delivery to locations further afield or to organise collection, either in person or by a preferred courier. In these instances your goods will be adequately packaged to ensure safe transportation.

RETURNS

At Whiteley & Co we want you to be 100% happy with your purchase, however we understand that from time to time you might wish to return something, so we aim to keep our returns policy as straightforward as possible.

In the first instance, we would advise you to unpack your purchases carefully and inspect them to ensure you are happy before disposing of packaging and labels. Failure to do so may result in us being unable to offer a refund or exchange as products must be returned to us in their original & saleable condition.

We ensure that all items are fully inspected prior to despatch and expect them to arrive with you in perfect condition. In the unlikely event that your order arrives damaged or broken, please contact us ASAP via hello@whiteleyand.co or on +44 (0)7739 318608 so that we can discuss ways of rectifying the situation. Again, in this instance, please retain all the original packaging. Any items which are returned to us as faulty will be inspected upon receipt. Refunds will only be offered if the event of a true fault, which excludes expected wear and tear. We will replace a faulty item IF there is one in stock & available – please be aware that vintage items are often one off and therefore not subject to a like for like replacement. Faulty goods must be returned to Whiteley & Co at the address below within 14 days of having been received by you.

Please note that used or customer damaged items cannot be returned.

If you wish to return your item and receive a full refund, items must be returned to Whiteley & Co at the address below within 14 days from the day they were received by you, in original, resaleable condition. The item must be returned with completed returns form which can be requested via hello@whiteleyand.co or on +44 (0)7739 318608.

Whiteley & Co reserves the right not to refund goods that are returned to us in less than perfect condition and/or without a reference or order number.

We also reserve the right not to refund an item which is returned to us outside the 14 day returns period.

Whiteley & Co, Container 23, Pollard Yard, 15 Pollard Street East, Ancoats, Manchester, M40 7QX.

For all items, except where the item is deemed faulty, you will be required to arrange and pay for the return of the product(s) to us.

We would strongly advise customers to obtain proof of postage, send items via registered post and have adequate insurance to cover the cost of items being returned to us, especially when returning valuable items.

Please be aware that when items are sent out via private courier, we expect for them to be returned to us in the same way; a cost which you are liable for, so please bear this in mind and ensure you are happy with such items before ordering.

Whiteley & Co cannot accept responsibility for items that are lost or damaged in return transit to us.

Please note refunds to debit or credit cards normally clear within ten days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.

Whiteley & Co cannot be held responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Whiteley & Co will refund all orders, including those placed overseas, in Sterling and as such, cannot be held liable for any fluctuations in exchange rates and consequent loss of currency as a result.

Whiteley & Co is in no way liable for any customs charges made in recipients countries either when goods are being sent out from the UK or returned to us. The customer is entirely responsible for these charges in all instances.

Please note that items described as vintage are just that – vintage – and as such are sold in worn condition. Please be aware they will almost always come with marks and wear consistent with their age. We rarely list every mark and scratch as often they add to the character of a piece and in no way detract from the beauty of the item, however we will of course note any major issues or blemishes in the product description.

If you are interested in a vintage product but concerned about the condition of the item, please call or email us to request further product shots or to arrange to come look at the item before ordering. We are always happy to help.

In the event of being unhappy with a vintage item, please note that if the item was delivered by private courier, we would expect for it to be returned to us in the same way; a cost which you are liable for, so please bear this in mind and ensure you are happy with such an item before ordering.

Please note that bespoke items tailored to your requirements cannot be returned unless faulty.

Please note that the sales of all sale items (those displaying a reduced price) are final and no exchange, credit note or refund will be offered in this instance. As such, the conditions laid out above do not apply.